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• Providing you with relevant material (guidelines, product documentation, etc...)
• Answers to issues that you may encounter in your standard Odoo database (eg. “I cannot close my Point of Sale” or “I cannot find my sales KPIs?”)
• Questions related to your account, subscription, or billing
• Bug resolution (blocking issues or unexpected behaviour not due to misconfiguration or customization)
• Issues that might occur in a test database after upgrading to a newer version

Odoo Support does not make changes to your production database without your agreement and gives you the material and knowledge to do it yourself!

See also:

• Service Level Agreement
• Supported versions

Questions that require us to understand your business processes in order to help you implement your database

Training on how to use our software (we will direct you to our many resources)

Import of documents into your database

Guidance on which configurations to apply inside of an application or the database

How to set up configuration models (Examples include: Inventory Routes, Payment Terms, Warehouses, etc)

Any intervention on your own servers/deployments of Odoo

Any intervention on your own third party account (Ingenico, Authorize, UPS, etc)

Questions or issues related to specific developments or customizations done either by Odoo or a third party (this is specific only to your database or involving code)

You can get this type of support with a Success Pack. With a pack, one of our consultants will analyze the way your business runs and tell you how you can get the most out of your Odoo Database. We will handle all configurations and coach you on how to use Odoo. See also: Upgrade